Start with a clear deployment plan.
Create a VM through a guided wizard covering operating system, region, compute, storage, network and backup retention. Review the choices before submitting the workload.
Provisioning guide Explore the platformProvision with purpose.
CINCH CLOUD · PROVISIONING & OPERATIONS
Provision with purpose.
Operate with control.
Delivering cloud services takes more than creating a virtual machine. Cinch brings provisioning, infrastructure operations, backup visibility and support context together so MSPs and CSPs can manage the customer environment from a connected workspace.
THE SINGLE SOURCE OF TRUTH
From resource request
to ongoing service.
Configure the workload, manage its lifecycle and keep recovery and customer support within reach.
Guided provisioningInfrastructure controlRecovery visibility
Built by an MSP. Designed for the MSP.SIMPLIFY THE CLOUD SERVICE LIFECYCLE
Build it. Run it. Support it.
Turn infrastructure tasks into a more connected service experience.
See the environment before you act.
View VMware and XCP-ng virtual machines in a shared server list, with platform filters, resource details, region and power status. Search and export the inventory for review.
Server inventory guideAdjust resources as needs change.
Manage supported power actions and CPU or memory settings for VMware and XCP-ng. Virtuozzo management adds container power, performance and console access where configured.
VM operations guideGet closer to the workload.
Open enabled VMware or XCP-ng consoles to access the live VM screen. Mount available installation media and use the platform’s supported console tools when the task calls for hands-on access.
Console guideConnect the symptom to the service team.
Review available performance data and raise support tickets with the VM already linked. XCP-ng detail views also bring network interfaces and snapshots into the operational picture.
Performance and support guideKnow what recovery points are available.
Review Veeam backup jobs and XCP-ng backup archives, including recent runs, status and available restore points. Coordinate restoration through support with the backup context in view.
Backup guideKeep the recovery service within reach.
For configured environments, launch the authenticated Zerto portal from Cinch to view replication, run tests and manage failover using Zerto’s controls.
DRaaS guideManage the edge alongside the workload.
With a configured pfSense REST API connection and the right permissions, review firewall health, interfaces and gateways, and manage supported rules, NAT, VPN and service actions.
Firewall management guideMake stored capacity easier to review.
Browse configured object-storage inventories by date, with file counts, total stored size and exportable records. Keep storage review close to the customer’s broader cloud services.
Object storage guideINFRASTRUCTURE WITH CUSTOMER CONTEXT
Operate the environment.
Understand the relationship.
Keep cloud operations connected to the customer’s service coverage and support work. When a workload needs attention, link the infrastructure to a ticket so the service team has a useful starting point.
A shared platform for the service lifecycle.
Cinch connects cloud operations to Desk, CRM and Workbooks, helping your team carry customer context from a request into ongoing support.
FROM REQUEST TO RECOVERY
Keep each step connected.
A practical workflow for the provider delivering the service.
Define the workload.
Choose compute, storage, network and backup requirements through guided VM provisioning.
Manage the running environment.
Use supported lifecycle controls, consoles and performance views, with customer context close at hand.
Bring the service team into the loop.
Raise a linked ticket, review available restore points or open the configured disaster-recovery portal when action is needed.
IN PRACTICE
Clear controls. Connected support.
Which infrastructure platforms does Cinch support?
Cinch’s documented cloud capabilities cover VMware and XCP-ng virtual machines and Virtuozzo containers. Available actions vary by platform, configuration and user permissions.
Can customers restore backups directly from Cinch?
The backup area provides job status and restore-point visibility. Restores are handled through support. Zerto replication, tests and failover are managed in the configured Zerto portal.
What can I configure when creating a virtual machine?
The guided wizard covers operating system, region, CPU, memory, primary and additional disks, network, and backup requirements including retention. Review the configuration before submitting.
Are Cloud actions available to every user?
Access depends on the customer environment, configured integrations and assigned permissions. Some views are read-only, and supported actions differ across platforms.
BUILT BY AN MSP. DESIGNED FOR THE MSP.
Cloud operations.
Connected to your service business.
See how Cinch supports provisioning, infrastructure management and customer service in one platform.