BUILT BY AN MSP. BUILT FOR YOU.

One Platform to Run
Your IT Service Business.

Bring CRM, service desk, PSA, Workbooks and cloud operations together—with AI assistance built into everyday work. Built for MSPs and CSPs.

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Free for up to 5 usersNo credit card required

YOUR SERVICE BUSINESS. CONNECTED.

Service command centerDEMO DATA

GOOD MORNING, TEAM

Your operations, at a glance.

Operational

Open tickets24Across 8 customers

Managed devices486One central view

Active projects12Keep delivery moving

Service activityView all

Northstar ServicesCloud resources · review request

Cloud

Harbor TechnologyDevice alert · technician assigned

Desk

Summit PartnersDeployment project · on track

PSA

Less repetitive work.More room to serve your customers.

Illustrative interface · fictional customer data

One platform for the work
service providers do every day.

Service deliveryCustomer relationshipsCloud operationsBusiness visibility

AI-POWERED SERVICES

Turn insight into action.

Connect monitoring, workflows and AI assistance to make everyday service delivery easier.

Monitor

Spot issues sooner.
Keep customers running.

Device health, uptime checks and alerts in one view.

Remediate

Resolve faster.
Reduce repetitive work.

Ticket workflows, linked issues and AI-assisted replies.

Provision

Launch services.
Skip the extra steps.

Create and manage virtual machines from a unified workspace.

Protect

Stay ahead of risk.
Support customer resilience.

Patch operations, backup visibility and recovery coordination.

ONE CONNECTED PLATFORM

Everything has a place.
Every team stays connected.

From the first sales conversation to the next support ticket, keep customer context close to the work.

SERVICE DESK

Resolve with context. Deliver with confidence.

Connect the issue to the customer, the device and the team doing the work. Bring ticket workflows, AI assistance and service coordination into one workspace.

Read the documentation Explore Cinch Desk

Ticket ownership, queues and linked customer context
Luca-assisted replies and relevant past resolutions
Device, uptime and Veeam configuration-backup visibility
Team handoffs, patch schedules, tasks and logged time

Cinch Support ticket workspace, with fictional demo data — 01 / Support ticket workspaceSanitized illustration

Cinch Device management, with fictional demo data — 02 / Device managementSanitized illustration

Based on supplied Cinch screens. Customer, staff, financial and infrastructure details have been replaced with fictional demo data.

BUSINESS OPERATIONS

Understand the work. Support your people.

Bring employee availability, recorded effort and service activity into a clearer operational picture. Help MSP and CSP leaders plan coverage, review workload and coach with context.

Read the documentation

Live shift status and team scheduling
Ticket and task time tied to customer work
Cinch activity trends for informed coaching
PSA resource capacity and workload planning
On-demand time, attendance and support reports
Expenses, purchasing and vendor records

EMPLOYEE PRODUCTIVITY & TEAM VISIBILITY

Turn visibility into better support for your team.

Use the work already recorded in Cinch to ask better questions: where does the team need coverage, where is effort going, and what would help people deliver more effectively?

01 / COVERAGE

See who is available.

Shift Status brings scheduled shifts, check-ins, breaks and PTO into today’s team picture. Coordinate coverage with a clearer view of who is on the floor.

02 / RECORDED EFFORT

Connect time to customer value.

Review logged time across people, customers, projects and tasks. Use ticket and task records to understand the effort behind service delivery and inform billing reviews.

03 / WORKLOAD PLANNING

Plan before making the next commitment.

Use PSA capacity and workload views alongside team schedules to inform assignments and discuss where delivery needs more support.

04 / COACHING CONTEXT

Start a more useful conversation.

For staff users with access, Time & Effort Breakdown shows recorded Cinch activity by date and application area, including actions such as ticket replies and status changes. Review patterns alongside time entries and delivery outcomes to identify coaching and workflow opportunities.

Put the measures in context.

Attendance shows availability. Time entries show recorded hours. Application activity shows actions within Cinch; it does not measure focus, quality or total hours worked. Review these signals together when discussing performance.

Team visibility guide Time & reporting guide Explore workload planning Watch Demo

Cinch Shift status & staffing, with fictional demo data — 01 / Shift status & staffingSanitized illustration

Cinch Patch operations calendar, with fictional demo data — 02 / Patch operations calendarSanitized illustration

Based on supplied Cinch screens. Customer, staff, financial and infrastructure details have been replaced with fictional demo data.

MEET LUCA

A helping hand, inside your workflow.

Ask Luca for IT help, draft customer emails and refine replies from tickets, contacts and projects. CRM AI recommendations also highlight deal risk and next best actions.

Explore the guides

DESK & SERVICE DELIVERY

Resolve with context.
Deliver with confidence.

Connect tickets, monitored devices, customer knowledge and team operations. Give your MSP a shared place to understand the issue, coordinate the work and keep customers informed.

Explore Cinch Desk

Give every ticket a next step.

Work queues, ownership and priorities with customer and device context close at hand.

Let AI help with the reply.

Use Luca to draft and polish ticket messages, with your technician reviewing and sending.

Coordinate the whole service day.

Connect shift visibility, handoffs, patch windows, tasks and logged time to service delivery.

CRM & CUSTOMER GROWTH

Win the deal.
Grow the relationship.

Your next opportunity starts with understanding the customer you already serve. Cinch connects sales activity with the account’s people, projects and service coverage, giving your team a stronger foundation for every conversation.

Explore Cinch CRM

Focus on the deals that need you.

See pipeline value, closing opportunities and recommended next actions in the Sales Command Center.

Make follow-through easier.

Use Luca to draft relevant re-engagement and deal-progression messages, then review and send.

Bring service context to growth.

Use account, coverage and workbook records to make renewal and expansion conversations more informed.

PROFESSIONAL SERVICES AUTOMATION

Your projects, people and time.
Working together.

Every customer commitment depends on the right people, a clear plan and a record of the work. Cinch connects those pieces so your MSP can manage delivery with greater confidence.

Explore Cinch PSA

Know where delivery stands.

Track tasks, milestones and project health, with budgeted and logged hours close at hand.

Make the effort visible.

Record time against the work, with billing roles and rates that reflect your customer agreements.

Plan around your people.

See capacity and planned workload across projects before making the next commitment.

WORKBOOKS & IT DOCUMENTATION

Customer knowledge.
Ready for the next ticket.

Turn the details of each customer’s environment into a shared reference your team can use. Cinch Workbooks organizes assets, credentials, connectivity and documentation by organization, close to the services you deliver.

Explore Cinch Workbooks

Start with the customer.

Find the right environment, contacts and technical records in one organization workbook.

Support with context.

Connect hardware records to monitored devices and document the networks and services behind them.

Keep important details in view.

Track warranty, circuit-contract, license-renewal and certificate dates alongside the records your team uses.

CLOUD PROVISIONING & OPERATIONS

Provision with purpose.
Operate with control.

Bring guided VM creation, infrastructure management and recovery visibility into the same platform as your customer and service workflows.

Explore Cinch Cloud

Launch with a clear configuration.

Choose operating system, compute, storage, networking and backup settings in a guided VM wizard.

Manage the running environment.

Work with supported VMware, XCP-ng and Virtuozzo controls and enabled remote consoles.

Keep recovery and support close.

Review backup status and restore points, coordinate support and launch configured Zerto recovery services.

YOUR WORLD. OUR ORIGIN.

Built by an MSP.
Designed for the MSP.

Cinch grew out of Contour Data Solutions’ own service-provider operations. The goal was simple: make it easier to manage customers and deliver services without adding complexity.

Let’s talk about your business

FOR MANAGED SERVICE PROVIDERS

Keep the customer
at the center.

Bring tickets, devices, project work and documentation into a connected customer view. Give technicians the context to act and leaders the visibility to plan.

TicketingDevice visibilityTime & resources

FOR CLOUD SERVICE PROVIDERS

Bring cloud operations
closer to the business.

Manage virtual infrastructure, view backup jobs and connect service activity to customer accounts. Coordinate cloud delivery alongside your service desk.

VM managementBackups & DRCustomer context

AI ENABLEMENT

Put AI to work.
Keep deployment simple.

Give your team practical AI assistance inside the workflows they already use. Cinch brings the models, tools and service context together so MSPs and CSPs can spend less time on setup and more time delivering value.

Your workflows.
Our AI tokens.

Use Cinch-provided AI tokens to power enabled AI workflows and simplify deployment. Start with a focused use case, configure access for your team, and put AI assistance into everyday service delivery.

AI tokens are units of model usage. Availability, allocation and usage charges depend on your plan and service configuration.Start Free

Move from information to action.

Summarize service conversations, organize information, draft replies and develop documentation with AI assistance—then review the result before using it.

Bring useful context into the work.

Combine AI models with approved knowledge sources, public-web research and business-contact enrichment where enabled. Support more informed troubleshooting and customer follow-up.

Keep people in control.

Configure workflows around customer requirements, appropriate access and data minimization. Maintain human review for important deliverables and customer-impacting actions.

A flexible technology foundation.

Our AI-enabled technology stack may include Microsoft Foundry hosted in Azure, Tavily for public-web research and Wiza for business-contact enrichment. Models and tools can evolve as needs change; availability depends on the workflow and service configuration.

CONNECTED TO YOUR STACK

Your tools. Working together.

Cinch’s documented integrations span infrastructure, monitoring, backup, sales and service platforms.

Microsoft

Veeam

VMware

N-able

XCP-ng

Zerto

Zoho

Salesforce

Build on the platform.

Explore the Core REST API, service endpoints and API-key authentication. Endpoint documentation is being expanded.

API reference

Access that fits your team.

Documented sign-in options include passwords, Microsoft SSO and passkeys, with MFA and access controls based on account configuration.

Sign-in documentation

SIMPLE PLATFORM PRICING

Start free. Grow with Cinch.

The full platform, AI tokens and support included. Fees apply only to MSP/CSP provider users. Customer end users are free.

Free

Up to 5 provider users

No credit card required

Starter

$83/mo

Up to 10 provider users

$996 billed annually

Growth

$165/mo

Up to 25 provider users

$1,980 billed annually

Business

$249/mo

Up to 50 provider users

$2,988 billed annually

Professional

$332/mo

Up to 100 provider users

$3,984 billed annually

Paid prices shown are monthly equivalents billed annually. Cloud consumption is separate. Compare monthly billing, included features and services on our pricing page.

More information

A FEW GOOD QUESTIONS

Get to know Cinch.

Explore the documentation for the details behind the platform.

Who is Cinch built for?

Cinch is built for managed service providers and cloud service providers. Its connected customer, service and infrastructure workflows also support other IT service organizations.

What can Luca AI help with?

The guides describe Luca as an IT assistant and a tool for drafting and refining emails from tickets, contacts and projects. CRM documentation also describes AI-flagged deal risk and next best actions.

Does the subscription include cloud services?

The subscription covers the Cinch platform. Cloud infrastructure, virtual machines, backup and disaster recovery consumption are separate costs.

How does Cinch handle backups and recovery?

The cloud guides describe visibility into Veeam and XCP-ng backup jobs and restore points. Restores are handled through support. DRaaS connects users to the Zerto portal for replication and failover management.

Where can our team learn the platform?

Start with the Cinch user guides for module overviews and available walkthroughs. Developers can explore the API reference. Documentation coverage varies by module and endpoint.

LESS FRICTION. MORE FORWARD.

Make service delivery
a Cinch.

Create your account and explore Cinch at your own pace. Start with the free plan, then choose the user capacity your team needs.